General Promotions Terms #

These rules apply if nothing else is specified in the promotion / campaign material.

You should ensure that you have read and understood our general Terms and Conditions and the General Promotions Terms before taking part in any offer/promotion or claim any bonuses.

All references to “La CalaVera Bet”, “Company”, “we” and “our” in these General Promotions Terms, in any Promotion Terms and in our general Terms and Conditions, shall refer to “Shiva Entertainment Online SRL” according to the context in which they are stated.

Participation in all our promotions/offers is optional. You must opt in through our registration form or the applicable landing page, home page, or other communication medium on the Site, to which these terms and conditions are linked in order to participate in a promotion/offer.

In the event of a conflict between the terms set in General Promotions Terms, the website’s Terms & Conditions and/or a specific promotion’s terms (to the extent that the terms apply to a bonus or special offer), the following order of priority shall apply:

a) Promotion’s Terms

b) General Promotions Terms

c) Website’s Terms & Conditions

You must be over the age of 18 to bet, participate in promotions, claim bonuses and/or take part in competitions. Underage entries will be void.

You may withdraw your withdrawable funds at any time except where we are required to withhold such funds in order to comply with our legal or regulatory obligations.

Bonus Offers and Limits #

Deposit bonuses, Free Spins and any other bonuses can only be received and wagered ONCE per person/Member Account, family, household, address, e-mail address, credit card number, device, IP addresses and environments where computers are shared (university, fraternity, school, public library, workplace, etc.) unless stated otherwise. Offers which are directed at new Users (for instance the above mentioned bonus types) are counted as welcome / sign up offers. Welcome offers can only be used ONCE per person/Member Account, family, household, address, e-mail address, credit card number, device, IP addresses and environments where computers are shared (university, fraternity, school, public library, workplace, etc.). The Operator will treat any of the action against what is mentioned above as a bonus abuse, and the Operator reserves the right to close Your Member Account and confiscate any existing funds if evidence of abuse/fraud is found.

If multiple Member Accounts are created per person/Member Account, family, household, address, e-mail address, credit card number, device, IP addresses and environments where computers are shared (university, fraternity, school, public library, workplace, etc.), the Operator reserves the right to refuse bonuses on any or all of the connected Member Accounts. Any such exclusion may be lifted at the sole discretion of the Operator.

The Operator reserves the right to offer a specific bonus to a specific User or group of Users. Similarly, the Operator reserves the right to exclude individual Users from future bonuses and campaigns. Any such exclusion may be lifted at the discretion of the Operator.

Bonus offers via email, SMS or any other distribution channel are individual and only meant for the User that the Operator sent the offer to.

To be eligible for any bonus offered by the Operator, all personal information submitted must be up-to-date and accurate. The Operator reserves the right to cancel any bonuses and winnings that have been paid out to any Member Account with inaccurate personal details.

Bonus Abuse #

The Operator reserves the right to suspend any Member Account that has proven to be involved in fraudulent/abusive activities. The Operator may confiscate potential winnings and/or bonus funds from such Member Accounts.

Where there is a reasonable suspicion that the User has committed or attempted to commit a bonus abuse, either on their own or as part of a group of Users, the Operator reserves the right to:

- forfeit the bonus allocated to the User and any winnings from that bonus, and/or

- revoke, deny, or withdraw a bonus offer from the User, and/or

- block access to particular products, and/or

- exclude the User from any future promotional offers, and/or

- terminate the User’s Member Account with immediate effect.

Irregular Play #

At any time, the Operator may decide to review all records and play transactions and/or to monitor Your use of any bonus or bonuses or free spins. If Irregular Play (as defined below) is suspected, the Operator reserves the right to disqualify You from any free spins promotion or bonus or other form of promotion and/or confiscate all deposits and/or winnings and/or close Your Member Account. Irregular Play is considered bonus abuse and is not permitted on the Website. Irregular Play can include (but is not limited to) low margin betting, equal betting, zero risk bets (matched or partly matched bets on any event (match or casino game) to create action without risk) or hedge/arbitrage betting.

In addition, the below is considered Irregular Play when done purposely to exploit bonuses:

- increasing the balance and then changing Your gaming pattern significantly (bet, game type, bet structure or other pattern of betting) to complete any wagering requirements of any bonus; and/or

- using any betting system or placing even money bets on any game of chance; and/or

- wagering on games with bonus money to build up value, lose the bonus and then cash out on the built-up value with a secondary deposit; and/or

- using minimal risk wagering patterns (e.g. low risk wagering, zero risk wagering or equal betting patterns); and/or

- two tier betting (where large bets are placed on high variance outcomes, before switching to normal variance outcomes to clear wagering requirements); and/or

- placing contradictory or repetitive bets; and/or

- placing the 100% of the bonus amount in a single bet; and/or

- using multiple accounts to obtain more than the number of bonuses or free bets permitted for each customer; and/or

- concealing your country of residence in order to access a promotion or bonus that is not available in your country of residence; and/or

- colluding with other customers in order to take advantage of promotions or bonuses; and/or

- stashing or similar wagering patterns (e.g. accumulate scatter symbols or in-play freespins to avoid wagering requirements).

Bonus Rules #

If a bonus is active the wagering must be completed, or the bonus must be cancelled, in order for a withdrawal to be made.

Any Bonus Funds are displayed separately from any Deposit Funds in Your Player Account. Bonus Funds can only be withdrawn once they have been converted into real money.

If you wish to make a withdrawal before meeting the Wagering Requirements, you will forfeit your bonus winnings accrued, your bonus amount, and opt out of the promotion.

If you cancel the bonus / free spins, then You will lose the bonus / free spins and all winnings generated from the bonus / free spins.

Unless otherwise stated, active Bonus must be wagered within 7 days of issue, otherwise both bonus funds & winnings associated with the relevant bonus will be forfeited.

Bonus is in effect until bonus wagering requirements are fulfilled, all bonus money is lost or the bonus expire.

Failure to meet wagering requirements within the stipulated time frame will result in the forfeit of the bonus and any winnings that have resulted from the bonus.

All cash bonuses you receive in casino needs to be wagered forty five (45) times unless stated otherwise.

All deposits that have been used to release a Free Spin bonus need to wagered in casino one (1) time unless stated otherwise.

Once the Free Spins have been already played and their winnings credited into users account the bonus can not be forfeited.

Any tangible prizes received from campaigns can not be exchanged to their respective value in cash unless stated otherwise within the campaign information.

All La CalaVera Bet players are eligible to receive bonuses unless specified otherwise.

Until the play through requirements has been met, the maximum bet that can be placed is 5 USD (4500 CLP or equivalent currency). This rule also applies when using any double up/gamble feature in any game, for example in video poker or slots. The player may not continue to use the double up/gamble feature on a win larger than 5 USD (4500 CLP or equivalent currency). If this rule is broken the player agrees that the bonus and any associated winnings may be voided.

It´s only allowed to have one casino bonus active at a time.

Deposits made by e-wallets, like XXX and YYY, are excluded for any first deposit bonuses/free spins.

A customer that never made a successful deposit prior to winning will only be allowed a maximum withdrawal of two hundred US dollars (200 USD) in total, regardless of the total amount won and if any part of the winnings, including any additional winnings, were from other products. The remaining balance will be forfeited.

La CalaVera Bet reserves the right to offer a specific bonus to a specific customer or group of customers.

The use of bonus funds purely to progress through the bonus stages in the games will result in winning after the final bonus round voided.