Privacy Policy #

The protection of your personal data is important to us.

This Privacy Policy (“Policy”) concerns the processing of your personal data by Shiva Entertainment Online SRL, as the Data Controller, based in San Pedro, Barrio Dent, San Jose, Costa Rica.

A few words about La CalaVera Bet #

Shiva Entertainment Online SRL (Costa Rica Company Registry: 3-102-884523), hereinafter referred to as “La CalaVera Bet,” operates legally and is licensed to offer online casino services through its platform.

At La CalaVera Bet, our goal is to provide players with an easy-to-use platform, reliable customer service, and top-tier services within a safe and enjoyable environment. We are regulated by the Kahnawake Gaming Commission and employ data security procedures that exceed e-gaming standards (license number: XXXX issued on XXXX).

What is the personal data? #

The term “personal data” refers to any information relating to an identified or identifiable natural person. This includes information such as name, postal address, email address, telephone number, etc., that can identify you, hereinafter referred to as “Personal Data or Data.”

What is the Processing of Personal Data? #

Processing of personal data refers to any operation or set of operations performed on personal data, whether by automated means. This includes collection, registration, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment, combination, restriction, erasure, or destruction.

Personal Data we collect #

  • Personal identifiers (name, surname, home address, date of birth)
  • Contact details (phone, fixed and mobile, email)
  • Tax IDs (VAT, ID, etc.)
  • Financial information (debit/credit card numbers)
  • Connection information (IP)
  • Communication history with Customer Support
  • Gambling activity
  • Activity on how you play

Purpose of data processing #

We process your data for the following purposes:

  • Completing your registration and verifying your identity and contact information
  • Processing transactions on our platform and handling service requests, questions, clarifications, and complaints
  • Verifying your bank account information
  • Preventing crime and informing the relevant Gambling Supervisors
  • Informing you about our products, campaigns, and newsletters

Your data is processed in accordance with:

  • The terms of our contractual relationship and your consent, where applicable
  • The regulatory framework for online gambling legislation
  • Legislative requirements relating to the prevention and suppression of money laundering
  • The legitimate interests of our company (protection against fraud, technical issues, improvement of customer experience)

Who are the recipients of your Data? #

Recipients of your data include:

  • Our company and its employees within the scope of their responsibilities
  • Competent Authorities: Kahnawake Gaming Commission, AML, CTF
  • Our agents and/or subcontractors providing support, promotion, and execution of the business relationship (e.g., advertising services, platform maintenance, data analysis, competitions)
  • Third parties such as casino content providers, payment providers, and service providers
  • Identity verification service providers, as well as AML, CTF, and anti-fraud services

How do we ensure that our collaborators respect your privacy? #

Our partners have agreed and are contractually bound to:

  • Maintain confidentiality and ensure their staff do the same
  • Not transfer data to third parties without our written permission
  • Implement organizational and technical data security measures to protect data both logically and physically
  • Inform us of any incidents related to the violation of your personal data
  • Delete or return your data upon the expiration of our contract

For how long do we retain your Data and when do we erase them? #

We retain your personal data for the duration of our contractual relationship in electronic records. Following the termination of our contract, we retain your data for a minimum of five (5) years to meet legal and regulatory obligations. The retention period may be extended to meet specific regulatory obligations, investigate crimes, handle claims, or resolve complaints.

Is Your Data Safe and Secure? #

At La CalaVera Bet, we use encryption tools provided by Amazon to encode the data you send us and ensure the security and protection of your personal information. Data processing is only permitted by our authorized personnel for the stated purposes. We have taken necessary and appropriate organizational and technical measures to secure and protect your data from accidental or fraudulent processing.

What are your rights? #

You have the right to be informed.

During the collection phase and in any subsequent processing of your personal data, you have full potential for exercising your legal rights as described below.

At the stage of collecting your data, from the start of our contractual relationship, you are aware of this from both our Website and the Terms of Use, and at any time you can consult from the main page of our website www.Calavera.Bet your rights to the following information as described above:

  • our identity,
  • the purposes of processing,
  • the recipients of the data,
  • any third party to whom the data is transmitted,
  • your rights.

You have the right to access your personal data.

This means that you have the right to be informed by us how and which Data we process. You can ask to be informed about the purpose of the processing, the type of Data we retain, to whom do we disclosure them, how long we store, whether automated decision making.

You have the right to rectification inaccurate personal data.

If you find that an information is incorrect you can apply to correct it (e.g name rectification).

You have the right to erasure (right to be forgotten).

You may ask us to erasure your data if it is no longer necessary for the above-mentioned processing purposes.

You have the right to Data portability.

You may ask us to receive in a machine- readable format the Data you have provided or ask us to forward it to another controller.

You have the right to restrict processing.

You may ask us to restrict the processing of your Data for as long as your processing objection is pending.

You have the right to withdraw/ object the processing of your Data.

You may object to the processing of your Data or to withdraw your consent where required and we will cease processing your Data unless there are other compelling and legitimate reasons that override your right or are no longer necessary for you mentioned processing purposes.

How can you exercise your rights? #

For any queries or requests regarding the processing of your data and the exercise of your rights, please contact us via email at support@calavera.com. La CalaVera Bet Customer Service operates 7 days a week.

When do we respond to your Requests? #

We will respond to your requests free and without delay, within one (1) month. If your request is complex or there are numerous requests, we will notify you if we need an additional two (2) months to respond. If your requests are manifestly unfounded or excessive, we may charge a reasonable fee or refuse to respond, justifying our decision to you.

How will you be informed of any changes to this Policy? #

We update this Policy whenever necessary. If there are significant changes, we will post the update on our site before the changes take effect and notify you as appropriate. We encourage you to read this Policy regularly to stay informed about how we protect your data.